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WE"RE HERE to HELP
Got Questions or Need Assistance?
Frequently asked questions
General
First, check with neighbors, roommates, and family members to make sure it wasn't delivered without your knowledge. If not, wait up to 48 hours from the time of the delivered status. Sometimes carriers update the status to delivered before they actually deliver the package and it may show up a day or two later. If there is still no sign of it, reach out to your local post office or delivery hub and ask for the delivery coordinates of the package. This may help to find where they actually delivered it to. Reach out to me as well and I'll see what I can do to help. If the carrier believes they have lost the package or the package was stolen, open a claim with Etsy to get the refund process started.
FAQ
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